F.A.Q'S

Popular Questions

1. Can I request specific clothing or accessories for the doll? 

Absolutely! We welcome your requests for specific clothing or accessories to personalize your doll. 

2. Can I see a preview of the doll before it's finalized?

We will send preview via email for you to check before shipping. After 2 days, in case we receive no response, we will process transferring the doll to the shipping company. 

3. How long does it take to receive the custom crochet doll? 

The production time for the custom crochet doll is typically 3 - 5 days. depending on size and details of the doll. Shipping times may vary 7-10 days depending on your location.

4. Can I order multiple custom crochet dolls with different photos?

Certainly! You can order multiple custom crochet dolls, each with its own unique photo.  

5. Does the package come with a copy of the picture that is used to make the doll?

Yes, we attach a print photo card of the picture you sent with the doll. If you do not want this photo card, you can note in the order.

6. What payment methods do you accept?

We accept all major credit cards through the Stripe powered Shopify Payment system. We also accept PayPal as well. No checks are accepting.

RETURNS & EXCHANGES

7. What is the return policy?

If you want to return your item for a refund you may do so within 30 days. For personalized items due to their custom nature, we cannot accept returns/replacement. We do not refund shipping cost. Return shipping is to be paid by the Buyer. 

Note: We will not refund or replace returned items without labels/tags and the original packaging. Clothing should be in perfect condition (no wear and tear, wrinkles, stains, or smell). We will only refund or exchange items with manufacturer defects or damages provided they are reported to customer service within 3 days from the date of delivery and you provide a photo evidence of the damaged item. Product specification error made by buyer (e.g. size, color, design etc.) is ineligible for refund, however we will offer to exchange with similar product or a different product with same store price in case of unavailability. If the item cost is less your original purchase, we will refund you the difference. Non-defective products must be reported within 7 days upon acceptance of delivery. Free gifts or promotional items are non-returnable and non-refundable.

If you would like to exchange and/or refund please return back the item at our Return Mailing Address. Please email our support for further details at support@dollydelight.co

8. How do I return an item?

  • Please email our support support@dollydelight.co with an email Subject. ATTENTION: Item Return or Item Exchange
    • Provide a tracking number so we could process the refund.

    If you have a question about your return, contact us at support@dollydelight.co. We will answer back within 1 business day.